Effective date: April 21, 2026
Prosto Cleaning (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
When you fill out the contact form on our website, we collect:
- Your name
- Your email address
- Your phone number
- Any details you choose to include in your message (for example, the type of cleaning service you’re interested in or your address)
We do not collect this information automatically. You provide it voluntarily when you contact us.
2. How We Use Your Information
We use the information you provide only to:
- Respond to your inquiry
- Provide a quote or schedule a cleaning service
- Follow up about services you’ve requested
- Communicate with you about your appointment or account
We do not use your information for marketing, advertising, or any other purpose without your consent.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We do not share it with third parties for marketing purposes.
We may share your information only in these limited situations:
- Service providers: With trusted providers who help us operate our business (for example, our email provider) and who are bound to keep your information confidential.
- Legal requirements: If required by law, court order, or other legal process.
4. How We Protect Your Information
We take reasonable steps to safeguard your personal information against loss, theft, and unauthorized access. This includes using secure email services and limiting access to your information to people who need it to do their job.
No method of transmitting information over the internet is 100% secure, so while we do our best to protect your information, we cannot guarantee absolute security.
5. How Long We Keep Your Information
We keep your personal information only as long as needed to respond to your inquiry and provide our services, or as required by law. When it’s no longer needed, we securely delete it.
6. Your Rights
Under Canadian privacy law, you have the right to:
- Ask what personal information we hold about you
- Request corrections to any inaccurate information
- Ask us to delete your information (subject to any legal requirements to keep it)
- Withdraw your consent at any time
To exercise any of these rights, contact us using the information below.
7. Cookies and Tracking
Our website does not use cookies, analytics tools, or advertising trackers to collect information about your visit.
8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the “Effective date” at the top of this page. We encourage you to review this policy occasionally to stay informed.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Prosto Cleaning
Email: info@prostocleaning.ca
Location: Ontario, Canada